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There is a Product Owner who is not able to bring alignment across various stakeholders and their conflicting work items. As a Scrum Master, how would you respond to this situation?

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Target agility
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[Andreas Dyck] So if I were the Scrum Master and saw my Product Owner having a tough time getting everyone on the same page, here's how I'd jump in:

  1. Heart-to-Heart: First up, I'd grab a coffee with the Product Owner and just chat about what's going on to get the lowdown on the stakeholder drama.

2.Let's Workshop It: I'd set up a workshop with the Product Owner and those stakeholders. Aim? Just getting everyone to understand each other's priorities and vibes.

  1. Sorting Things Out: I'd help the Product Owner introduce some sort of prioritization system. MoSCoW or WSJF?
  2. Keeping Everyone in the Loop: Maybe start regular "Hey, here's what's up" sessions to update the stakeholders.
  3. Back to Basics: Sometimes you just gotta remind everyone about the good old Agile and Scrum principles. Especially the "customer over contract" thing.
  4. Learning Time: Maybe the Product Owner needs a bit of mentoring or training.
  5. Most importantly, gotta remember that as a Scrum Master,
    I'd be there to back up and coach the Product Owner, NOT do their job.
  6. The endgame? Get the Product Owner rocking their role!
    Hope that helps!
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[Vishwadeep Sinha] Ask for PO’s thoughts on what could have triggered this?
How does this situation impacts the product and how does s/he feel about this problem?

Encourage PO to plan a meeting with the Stakeholder and related SME’s.
Probable Agenda- Rank backlog items in terms of the value it delivers towards achieving the Product Goal.

Also have some ground rules for the meeting. Say
- No two item have the same rank.
- If the group not able to agree on any item, PO takes the final call and moves on.

Ask PO, if s/he would want the SM also to attend this meeting.

Making the decisions transparent and letting the group know, NO only means NOT NOW, should enable the group to move forward in this situation.

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[Nitish Rana] I would create a framework/cadence where the the relevant stackholders are invited and aligned and are updated on different items. I would organise the setup but would rather have the PO lead it. As the organiser, I'll be sure that the alignment happens regularly,questions are addressed, actions are taken. But more importantly, all the required stakeholders/ SME's are present and are heard. I would gather feedback to see if the framework is working/ or not.
Once the framework exists and is practiced, this would become a process and should resolve the issue.
Though making the PO accountable is putting them on the spot but enables them to see the effectiveness of the process. If still the PO doesn't aligns, it's time to do the 1:1. But without a framework/cadence, and just doing the 1:1, I would maybe delay the issue rather than resolving it.

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[Ian M.] If question assumes as a SM already on the team I’ve already been part of that: given this moment to reflect I’d have to ask why I had not done my part to tend to this, and identify those people processes tools and relationships I could improve, go to my boss and other SM’s for coaching. If the question assumes there has been no SM and now suddenly I’m added to the team, I’d have to study where the team is at with the external or internal customer. Is the customer ok with our work? The question says “various stakeholders” - so it doesn’t mean “all stakeholders”. Maybe here the most important work is being tended to by our team but these folks aren’t getting their work done due to limited resources? If there are other SM’s I’d discuss w them issues of capacity, priority, workflow, etc. and see what we say: it could be other PO’s not doing their work according to their place in the value stream. When new I would invite everyone to a 1;1 to establish relationships anyway and see without leading questions if anything comes up. If SAFe environment PO sync is where this should be discussed. If Mixed waterfall-agile environment I’d have to see where/how their work is captured/prioritized. Stakeholders need coaching too.

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